All you need to know about PBX system

sistema pbx

When looking for solutions in communications, it is inevitable to hear about PBX systems. Nowadays, it is one of the most sought-after tools to add advantages to communication systems.

"PBX" stands for Private Branch Exchange. This system is a private network that works to streamline internal and external communications through different channels.

The main characteristic of PBX systems is that it allows incorporating a series of functions within their communication systems that work to optimize their performance and productivity. It has high-definition audio options, call waiting, schedule flexibility, application integration, and exchange with CRM platforms and other unified communications.

The Future Technology!!!

PBX systems are the flagship tool when IP telephony systems are implemented. It represents the most advanced communication model that we can count on today. Without a doubt, it has an essential future projection.

There are different communication models to implement this type of system. Do you know these models?

These are the 3 fundamental models in which it is possible to implement PBX systems.

  1. The traditional analog PBX system.

This type of system focuses on the communication style of analog lines. Although new technologies have replaced this communication model, it still finds a space within the simplest communication needs.

The PBX system is an analog network is connected through copper cabling (a wired system) and works with a public switched telephone network (PSTN) and traditional telephone equipment. PBX takes care of routing incoming and outgoing phone calls.

It is the oldest model; therefore, it provides lower performance and less ability to incorporate features than more advanced alternatives.

  1. IP PBX on Site.

The on-site IP PBX system takes a step towards the new generation. In this case, it works through IP routing (through the internet). The fact that this system works on site means that the entire technological base works from a company server, which means that the company is in charge of maintenance.

The on-site IP PBX system works with a LAN of a telephone and an IP server, creating a trunk that allows transmitting calls over the internet.

The agility and efficiency of this model allowed this alternative to replacing the traditional model.

  1. Hosted PBX or “Cloud-Based Phone System”

This is probably the most agile and profitable alternative. The entire technology structure is in charge of the service provider, freeing the companies from the operational burden and, of course, from maintenance, consulting, support, and administration costs.

The Cloud PBX system works through the services of a communications provider with a cloud hosting system. In this case, the provider is responsible for hosting the IP PBX.

Nowadays, this is probably one of the most used options, given its functionality and benefits.

Do you know the advantages PBX offers?

PBX systems provide benefits at all levels.

  • Internal communications flow more efficiently since PBX is responsible for routing calls in the internal system.
  • Centralized call control, channeling calls through a receptionist service, which directs calls to their destination. This allows more efficient management, less call management time and avoids the need to incorporate different phone numbers since everything can be managed from the central.
  • A fully automated system. Thanks to incorporating processes such as automatic answering machines to streamlined tasks without including additional staff in the company.
  • Flexibility in call routing lets you efficiently manage call diversions, call forwarding to other phones, and call forwarding to the mailbox.
  • The PBX system allows access management. You can decide who is calling, where you are calling, or simply how much time you have for your calls.
  • You can have historical tracking of incoming and outgoing calls and the times used for them.
  • The PBX system is agile and easy to use, so that it can be implemented for any company. In addition to implementing a PBX system in your organization, it reinforces its image and reputation.
  • It is a functional tool for IP Telephony and contributes to reducing telephone billing costs.
  • The provider company is in charge of the maintenance of the Cloud PBX system, which translates into reduced operating costs for companies.
  • PBX systems allow the protection of personal number information, offering the option of providing a corporate number through which they can access calls since hosted PBX systems can route calls made to the company's phone to devices so the office number can be supplied to clients and the PBX system can assign that number to the destination phone.

The advantages of PBX services are palpable. In addition, hosted PBX services offer functions that are not available in any other telephony tool, which makes this type of system so attractive and functional within companies.

We all know the true value of communications because it shows us the fine line between the success or failure of our business. Therefore, having the possibility of riding the wave of the technology of the future is the best tool we can provide to our company's communication. But do you know what the most important secret is? Choosing a suitable provider.

The market is full of options that promise to provide you with an efficient PBX system. Still, the reality is that not all of them are qualified to provide you with a high-quality service. We invite you to test the PBX system of Appy

Take some time to evaluate the supplier's proposals. Focus on quality, reliability, security, and service.

If you don't know your options, this is the best time to start learning about them.